Your Privacy Questions Answered
We collect your full name, email address, phone number, date of birth, and national ID or passport number. At deposit, we collect your chosen payment method details—your DANA, OVO, GoPay or QRIS account identifier. This data is used only for identity verification and payment processing.
We retain your account record and transaction history for 7 years to comply with financial regulations. Anonymized session logs are deleted after 3 months. Personal data like your phone and email are deleted or anonymized immediately after account closure, unless legal obligations require longer retention.
Yes. Log in to your account, go to Settings > Privacy & Data, and select 'Request My Data.' We compile your full record—registration details, login history, deposit/withdrawal records—and send it as a file within 5 business days.
All four payment corridors are encrypted using TLS 1.2 or higher. Your bank or digital-wallet credentials are never stored on our servers; we receive only a one-time token that authorizes the transaction. Each deposit is verified and logged for your security.
We do not sell your data. We share information only with payment processors, our hosting provider, and regulatory authorities where required by law. Marketing partners, data brokers, and external companies never receive your personal details from us.
Log out immediately from all devices. Contact our support team via live chat or email with your account ID. We'll freeze your account, reset your password, review your login history, and restore your account once your identity is re-verified.
Open Settings > Account Details and update your email, phone number, or mailing address directly. For identity changes (name or ID number), contact support with proof of the change. We process corrections within 1 business day.
